How does pricing work?
Alteration and repair projects have fixed prices that have been set by our community. To see our full pricing list, please click here. Made-to-measure projects have custom pricing. When you book a made-to-measure project, your Maker will contact you to discuss the details and then set the cost. You can then decide if you would like to accept or reject the project.
How much is the service fee?
The Seam service fee is 20%. Booking your project through our platform means you receive a guaranteed level of service and also insurance on your clothes.
Where does The Seam operate?
Currently The Seam operates in London and very soon will be expanding across the UK.
How does payment work?
For alteration or repair services, you pay the full amount upon booking. We only release the payment to the Maker once they confirm your project has been completed.
For bespoke customisations and made to measure services, once you have discussed the details of your project with your Maker, they will set the price, at which point you can choose to accept or decline their offer. If you accept then payment is taken and held until the project is complete.
I just placed an order. What happens next?
Your Maker will get in touch with you to discuss collection details. When this happens you will receive an email notification to check your Inbox within The Seam platform.
Can I send items by post instead of drop-off?
Yes but recorded delivery must be used.
How do I place my order?
If you’d like to book a Maker please go to our homepage , enter your postcode and select exactly what service you would like. You will then be presented with all the best Makers for your project based on locality and skilled experience. You can message with Makers, arrange collection details and make payments directly through our platform.
How long does It take to make a garment?
This is based on the level of work your order requires. You will have the chance to discuss this with your selected Maker at the time of booking.
I just placed an order but realised that I want to change some details. What do I do?
Please email us Support@theseam.uk and let us know which changes you would like to make. As orders can be worked on quite quickly, it is important that you do this as soon as possible.