Cleaning services:

The Seam Makers cannot guarantee the removal of any stains during a cleaning service. Although our Makers do their outmost to achieve great results, areas that are heavily soiled may be difficult to clean well and the final outcome can not be guaranteed. 

​

Exposure of Wear and Tear:

Cleaning may expose wear and tear hidden by dirt. In such cases, The Maker will notify you and offer to upgrade your service to restore the colour to these areas. Makers are not liable for this damage as it is not caused by their cleaning process.

​

Texture Changes:

The texture of the item may slightly change from the original after cleaning and restoration services. The extent of this change depends on the severity of the damage and the amount of product applied.

​

Colour Matching:

When restoring a full item of leather, Makers match the colour to the most original part of the item, usually found on the inside. For partial restorations, Makers match the colour to the surrounding area to help it blend better.

 

Suede/Nubuck:

Stains on suede/nubuck may not be removable, and cleaning may highlight existing stains or fade colours. Improvements may be limited due to the material's nature.

​

Natural Flaws:

Adhesives, defects, and faults camouflaged during manufacture may become more apparent after cleaning. Makers cannot always disguise these natural flaws or completely remove adhesives. All items are accepted for cleaning at your own risk.

​

Vacchetta and Vegetable tanned leathers:

These leathers are naturally dyed without protective treatments, making them a highly absorbent material. This quality leads to easy staining and colour changes over time. Due to these characteristics, Makers cannot guarantee the final results of cleaning and restoration services.

​

Material and Process:

Makers do not warrant the use of manufacturer original materials or processes. Where original materials are not available, parts and colours will be matched as closely as possible to the original or to the agreed specification.

 

Previous Repairs:

Makers are not liable for issues that arise when working on items previously repaired or restored by another party.

 

Inappropriate Care Products:

Makers are not responsible for problems deemed to be caused by the use of inappropriate care products used after a restoration or repair service.

​

Leather Shine:

Cleaning leather removes dirt and can dull shine which has developed over time. Makers can offer additional services to increase the shine of the leather, at an additional cost.

​

Hardware cleaning:

Whilst Makers offer hardware polish and cleaning services, they are not able to restore the plating finish to hardware. Hardware polish and cleaning will remove dirt and add surface shine, not restore the original finish or remove oxidation marks or scratches. 

 

Failed Repairs and Charges:

Makers are not responsible for failed repairs due to inherent problems within the material or structure of the item. Please note that charges may still apply for any work already completed. 

​

Accessories:

Makers cannot be held liable for the loss or damage of any accessories, such as dust bags, locks, credit cards, etc., that are not noted on the booking chat.

​

Risk:

All items are accepted for work at your own risk. Makers are not liable for any loss of value against manufacturer original models after their service.

​

Depreciation:

No liability will be accepted for depreciation in value if an item is repaired to a reasonably satisfactory standard.

 

Complaints:

If you are unhappy with a Makers work, contact your Maker within 48 hours of receipt. If the Maker is at fault, they will repair or alter the item to your satisfaction at their cost. They will reimburse your dispatch costs with valid receipt evidence.

 

 

By using our services, you acknowledge and accept the disclaimers outlined above.