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Find answers to your questions below. We're always happy to support with your booking and answer any additional questions about your project. 

  • How does it work?
    Click on 'Booking Portal' to begin your project. You'll be asked some questions about your item(s) and we'll match you to the best Maker for your project. You'll be prompted to create an account or sign in if you have one already. You'll hear from your Maker within 48 hours. You can discuss the project, and choose to send your item(s) by post, visit a local studio or have your Maker visit your home for a fitting. You can keep track of your bookings at all times by logging into The Seam and clicking on 'My Projects'.
  • How can I book an in-person fitting?
    If your booking requires a fitting, once you have been matched with your Maker they will arrange the best time and place to meet with you for this. You can arrange a fitting at home, at your workplace or at the Makers’ studio. When you opt for a home fitting, Makers charge £15/hour to cover the travel time. Your Maker can provide a quote for this prior to the fitting. Please note, services which require fittings (alterations) are currently only available in London, Manchester & Edinburgh. All other services are available UK-wide, via post.
  • How does pick up and delivery work?
    There are three options for pick-up and collection. You can meet your Maker in person, send your items by postal services or book a courier. If you choose to have your Maker visit you for a fitting or to collect items, they will charge a £15 fee.
  • Where are your services available?
    Currently, services which require fittings (alterations) are only available in London & Edinburgh. All other services (repairs, restorations, cleaning & customisation) are available UK-wide, via post.
  • Can you explain The Seam's service fee?
    The price set by our Makers for each project is the amount of money they earn for each project. On top of the Maker's price, we apply a 20% service fee to protect each booking and offer customer support.
  • Where can I find the pricing for my project?
    Every project is uniquely priced; however you can see a link to our Guide prices here.
  • How do I pay for my project?
    Once your Maker has set the cost of your project, you can pay using Credit/Debit. Our payments are taken securely through Stripe.
  • How can I get a refund for my payment?
    To request a refund, please contact our team as soon as possible on
  • Where can I check the progress of my booking?
    Click on 'Booking Portal' and sign in to your account. Navigate to 'My Projects' to view all of your active and previous bookings.
  • How do I add something to my order once it’s been placed?
    You can contact your Maker at any point throughout the booking process to discuss and request changes. If you are booking for multiple items, we recommend making an additional booking for each item. Where possible, we'll aim to match you with a single Maker. However, in order to always ensure your items are worked on with specialist skills, we often need to match you with different Makers for different services (for example, handbag repairs, tailoring and invisible knitwear repair all require different specialists).
  • When do I get my project back?
    Our standard service turnaround time is 10 days. We will always let you know if a project is going to take longer than this to complete. If you need an item completed by a certain date please let us know at the beginning of your booking.
  • How can I cancel my project or change my Maker?
    Please contact our team as soon as possible on
  • I’m not happy with my project, what do I do?
    We’re sorry to hear you’re not happy with your project. Please contact us at and our team will get back to you within 24 hours.
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